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X-WR-CALDESC:TRAINERS: These sessions will be led by Kay Glidden\, MS\, and
  Beth Reynolds Lewis\, BS\, co-owners of Compassion Resiliency\, experts i
 n trauma-informed care\, compassion fatigue\, and workforce well-being.\nW
 HO SHOULD ATTEND? This training is open to all Region 8 CSBG agencies (bot
 h public and private). Region 8 includes: Colorado\, Montana\, North Dakot
 a\, South Dakota\, Utah\, and Wyoming! We encourage participation from any
  staff who interact with clients—case managers\, intake workers\, weatheri
 zation\, frontline support staff\, and anyone looking to improve their com
 munication skills. \nSESSION DESCRIPTIONS:\nTips for Improving Client Inte
 raction and Communication:  Why is everyone so tense?  We may need some ne
 w ideas for improving our communication and interaction with clients.  Thi
 s webinar will provide tips for increasing your confidence and build skill
 s while maintaining professionalism and compassion. Communication tips suc
 h as using “I” statements\, and mindfulness will be reviewed.  Improving i
 nteraction such establishing rapport\, de-briefing\, and setting healthy b
 oundaries will also be discussed. Common everyday workplace scenarios will
  be shared and discussed.\nDealing with Difficult People: Why are so many 
 people so tense? Rude? Irritable? This session will review what causes a p
 erson to be difficult. The six types of difficult people will be discussed
  along with their characteristics and ways to handle each type. Tips for d
 e-escalating others and yourself when working with difficult people will a
 lso be shared and discussed.  A group discussion of common workplace scena
 rios will be discussed on how to respond.  \n\nLearning Objectives\n1.	Revi
 ew what causes a person to be difficult.\n2.	Discuss six types of difficult
  people characteristics and ways to handle each type.\n3.	Ten tips for de-e
 scalating yourself and your clients.\n4.	Discuss common workplace scenarios
  of difficult situations and how to respond. \nWe look forward to having r
 obust participation from across Region 8\, and we appreciate your help in 
 spreading the word to ensure staff can take advantage of this valuable tra
 ining.\n
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X-WR-TIMEZONE:America/Denver
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TZID:America/Denver
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TZNAME:MST
DTSTART:20241103T020000
TZOFFSETFROM:-0600
TZOFFSETTO:-0700
RDATE:20251102T020000
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TZNAME:MDT
DTSTART:20250309T020000
TZOFFSETFROM:-0700
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RDATE:20260308T020000
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BEGIN:VEVENT
UID:acacd229-dba2-48e2-902f-aa0e31985d64
DTSTAMP:20260513T134411Z
DESCRIPTION:TRAINERS: These sessions will be led by Kay Glidden\, MS\, and 
 Beth Reynolds Lewis\, BS\, co-owners of Compassion Resiliency\, experts in
  trauma-informed care\, compassion fatigue\, and workforce well-being.\nWH
 O SHOULD ATTEND? This training is open to all Region 8 CSBG agencies (both
  public and private). Region 8 includes: Colorado\, Montana\, North Dakota
 \, South Dakota\, Utah\, and Wyoming! We encourage participation from any 
 staff who interact with clients—case managers\, intake workers\, weatheriz
 ation\, frontline support staff\, and anyone looking to improve their comm
 unication skills. \nSESSION DESCRIPTIONS:\nTips for Improving Client Inter
 action and Communication:  Why is everyone so tense?  We may need some new
  ideas for improving our communication and interaction with clients.  This
  webinar will provide tips for increasing your confidence and build skills
  while maintaining professionalism and compassion. Communication tips such
  as using “I” statements\, and mindfulness will be reviewed.  Improving in
 teraction such establishing rapport\, de-briefing\, and setting healthy bo
 undaries will also be discussed. Common everyday workplace scenarios will 
 be shared and discussed.\nDealing with Difficult People: Why are so many p
 eople so tense? Rude? Irritable? This session will review what causes a pe
 rson to be difficult. The six types of difficult people will be discussed 
 along with their characteristics and ways to handle each type. Tips for de
 -escalating others and yourself when working with difficult people will al
 so be shared and discussed.  A group discussion of common workplace scenar
 ios will be discussed on how to respond.  \n\nLearning Objectives\n1.	Revie
 w what causes a person to be difficult.\n2.	Discuss six types of difficult 
 people characteristics and ways to handle each type.\n3.	Ten tips for de-es
 calating yourself and your clients.\n4.	Discuss common workplace scenarios 
 of difficult situations and how to respond. \nWe look forward to having ro
 bust participation from across Region 8\, and we appreciate your help in s
 preading the word to ensure staff can take advantage of this valuable trai
 ning.\n
DTSTART;TZID=America/Denver:20250328T090000
DTEND;TZID=America/Denver:20250328T103000
LOCATION:https://us06web.zoom.us/meeting/register/Ih0roSK9QgmAmSnDcH2fwg#/r
 egistration
SUMMARY:R8 - Compassion Resiliency Training - Tips for Improving Client Int
 eraction and Communication
END:VEVENT
END:VCALENDAR